Frequently asked questions

A community where people help each other deliver surprises. You post a surprise for someone in another city, and a helper who lives there offers to deliver it for you.

No. We do not sell anything, deliver anything ourselves or take any payment. We connect people who want to send a surprise with local people who volunteer to help.

Using Surprizia is free. If the surprise includes an item, such as a cake or flowers, you and your helper agree in the chat how its cost is covered. That money never goes through us.

Any city in the world. We are new, so some cities have no helpers yet. You can watch a city to get a daily email when a new request or a new helper appears there.

Sign in, choose Post a surprise, and describe what you have in mind, the city, the day and a time window in the recipient's local time. Helpers in that city can then offer to deliver it. You compare their profiles and accept one.

Only the helper you accept, and only after you accept them. The public request shows the occasion, the city, the date and the recipient's first name, never the address or phone number. These details are deleted seven days after the surprise is completed, or seven days after a request is cancelled or expires.

Yes. The estimated cost of any item must stay under the value cap shown on the posting form (currently about 50 US dollars). Cash, alcohol, medicines, weapons and anything illegal where the helper lives are never allowed.

The helper uploads one or more delivery photos, with the recipient's consent, and can add a receipt photo. You then confirm, or tell us something went wrong. If you do nothing, the request is completed automatically after 72 hours.

From the start of the delivery window you can report a no-show. The request opens again for new offers, the helper loses access to the private details at once, and the no-show appears on their profile.

Create a profile with a real photo and your city, then look at the open requests near you and offer on the ones you can do. A profile photo is required before you can offer, so requesters can see who they are trusting.

The joy of making someone's day, a visible record of completed surprises, and karma points for every completed help. Karma shows your contribution to the community.

Say so in the chat as early as you can. If you tried and it did not work, report a failed delivery: it never counts against you. You can also step back after being accepted; the request simply opens again for someone else.

Only if you choose to. Agree openly in the chat how the item is paid for before the day. Surprizia cannot refund anyone, so never spend more than you are comfortable with.

Every profile shows a real photo, a verified email, how many surprises the person completed, any no-shows, and ratings from both sides. Ratings stay hidden until both people have rated, so they stay honest.

Use the report button on the profile, request, chat or story, or block the person. A human reviews every report. If anyone is in danger, contact the local emergency services first.

Every photo is re-encoded on our server and its location and camera data are removed. Delivery and chat photos are visible only to the two people involved and our moderators.

You sign in with Google or with a one-time link sent to your email. There is no password to forget or to leak.

Emails about your own surprises, such as a new offer, an accepted offer, a reminder or unread chat messages, and an optional daily digest for the cities you watch. Emails never contain the recipient's address or phone number.

Write to us through the contact page and choose the topic about your data. We reply by email to the address on your account.