Privacy policy

Your account: name, email, profile photo, city, languages and the handle you choose. Your activity: requests, offers, chat messages, delivery photos, ratings, reports and stories.

Technical data needed to run the service safely, such as sign-in sessions and limits against abuse.

A request contains the recipient's address, phone number and delivery notes. Only the requester and the helper they accept can see them, and only after acceptance.

These details are deleted seven days after the surprise is completed, and seven days after a request is cancelled or expires. Public pages and share images never show them.

Every uploaded photo is re-encoded on our server and its location and camera data are removed. Delivery, receipt and chat photos are visible only to the two members involved and our moderators.

To run the service: show profiles and requests, send the emails you need about your surprises and the optional city digest, keep the community safe and answer your messages. We do not sell personal data and we do not show advertising.

We use a small number of service providers to host and run the service: Cloudflare (hosting and photo storage), Neon (database), Resend (email), Google (optional sign-in) and Sentry (error reports, without message contents or contact details). They process data only on our behalf.

You can ask for a copy of your data, a correction or the deletion of your account at any time through the contact page. Some records, such as moderation decisions, may be kept for a limited time where needed for safety or by law.

For any privacy question, write to us through the contact page and choose the topic about your data.